5 FAQs found

I'm having an issue with my registration, what can I do?

When creating a new account, you will need to confirm your registration via email. If you are experiencing issues with finding the email, please check your 'Junk' folder. 

If you continue to experience any problems with your registration on ACPA Learning, you can contact us during office hours, Monday - Friday, 9am - 5pm by:

I'm having trouble accessing the site or learning materials, such as the video modules - what browser and operating system are recommended for this website?
It is recommended you use the following to access Advance Care Planning Australia Learning: 

  • Microsoft Windows XP
  • Windows Vista or Windows 7 or above 
  • Mac OS X 10.5 (Leopard) or above 
  • Modern Linux variant. 

And recommended minimum browser: 

  • Chrome 70
  • Internet Explorer 11
  • Firefox 62
  • Opera 56

For the learning modules, you will require access to YouTube to access the online video content. Please ensure access to this is allowed by your organisation to easily complete the courses. 

These requirements apply to both the website and to the individual learning modules. For a rich, interactive experience, it is recommended to have a minimum bandwidth of 256 kbps, and if using video 512 kbps.

Can I access the modules on mobile devices?

Yes, our modules are compatible and available to use on desktops and mobile devices including tablets and mobile phones. 

Where can I get Technical Support?

For technical difficulties or support please submit your details and information about the issue you are experiencing via our support request form. Our team will respond to your enquiry within 3 business days. Alternatively, please call our National Support Service on 1300 208 582 (Monday to Friday 9am to 5pm AEST).

Why do I need to register my details to access the modules and courses?

By registering your details on ACPA Learning, you can easily manage all your courses, workshops and learning in one location. Your progress is recorded, so you can stop and resume your learning mid-course or at any time. Plus, you receive a certificate at the completion of each course and module.The registration process ensures you are aware of our Terms and Conditions including copyright and privacy.