10 FAQs found

What has happened to Respecting Patient Choices?

We’ve changed our name from Respecting Patient Choices to Advance Care Planning Australia because we believe that it better represents our audience – that’s you – and our aim to build the foundation for strong advance care planning nationally.  

I'm having an issue with my registration, what can I do?

When creating a new account, you will now be logged in directly after registration, so you can start browsing and enrolling in courses straightaway.

An email is also sent to your email address with your username and useful links such as where to find courses, online workshops and a forgotten password link.

If you experience any problems with your registration on ACP Learning, you can contact us during office hours, Monday - Friday, 9am - 5pm by:

Where can I get Technical Support?

For technical difficulties or support please submit your details and information about the issue you are experiencing via our support request form. Our team will respond to your enquiry within 3 business days. Alternatively, please call our National Advisory Service on 1300 208 582 (Monday to Friday 9am to 5pm AEST).

How do I login to the new courses? Can I use my login details from Respecting Patient Choices?

You will need to set up a new registration to access the learning modules on this site. Once you have done this, you will be able to access all future courses and track your learning online.

Why do I need to register my details to access the modules and courses?

Registration enables our course providers and facilitators to contact you if there are any questions or any changes to the courses on offer. By registering your details on ACP Learning, you can easily manage all your courses, workshops and learning in one location. Your progress is recorded, so you can stop and resume your learning mid-course or at any time. Plus, you receive a certificate at the completion of each course and module.

I'm having trouble accessing the site or learning materials, such as the video modules - what browser and operating system are recommended for this website?

It is recommended you use the following to access Advance Care Planning Australia Learning: 

  • Microsoft Windows XP
  • Windows Vista or Windows 7 or above 
  • Mac OS X 10.5 (Leopard) or above 
  • Modern Linux variant. 

And recommended minimum browser: 

  • Chrome 70
  • Internet Explorer 11
  • Firefox 62
  • Opera 56

For the learning modules, you will require access to YouTube to access the online video content. Please ensure access to this is allowed by your organisation to easily complete the courses. 

These requirements apply to both the website and to the individual learning modules. For a rich, interactive experience, it is recommended to have a minimum bandwidth of 256 kbps, and if using video 512 kbps.

Why have the courses changed?

We’ve updated the learning modules for advance care planning with content that reflects current best-practice and evidence-based approaches. We’ve also made them more interactive so that you get the most from the learning experience. In each course, you have the opportunity to submit an evaluation of the learning modules and give feedback on your experience. We welcome your feedback so we can continue to make improvements to the way our learning content is delivered.

How do I facilitate my own Advance Care Planning workshop?

Simply submit your information and workshop details to Advance Care Planning Australia, to be setup as a  facilitator on ACPA Learning so you can setup, manage and promote your workshop and communicate directly with learners. 

Find out more about how to submit on the Workshop Facilitators page.

What are the benefits of using ACP Learning to manage my own presentations and workshops?

By registering on ACPA Learning and submitting your workshop/presentation details, you not only can use ACPA Learning to manage all enrollments and message enrolled learners directly, you also get access to a range of materials and resources, such as:

    • Training resources that are reviewed regularly to ensure currency of information 
    • Having your workshop featured on this website under 'Upcoming Workshops'
    • State/Territory specific website links, downloadable forms and other useful resources 

Find out more information on our Workshop Facilitators page.

Will I get a certificate when I complete courses in the new system?

Yes, on completion of each new course module and submission of course feedback, you will be able to download a certificate confirming your completion.